Hi Chris,
Thank you for your message, and I’m so sorry to hear that your order hasn’t arrived in time, especially given how important the occasion is. A 95th birthday for your aunt is incredibly special, and we truly understand how disappointing this must be.
I can confirm that your order was placed on 22 March, posted and lodged with Australia Post on 23 March, and has been in transit to Tasmania since then. Tracking shows it has reached Beaconsfield as of 30 March, but unfortunately delays within the postal network have been outside of our control.
We genuinely appreciate your patience, and we’re confident your aunt will love the piece when it arrives. In the meantime, please feel free to reach out to us directly, we’d be more than happy to assist further or explore how we can make this right for you.
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