FAQs – Saretta Art & Design

FAQs

My commitment to you:


Prices are available on enquiry, providing opportunity to communicate with you personally on artworks of interests and their significance and story.
My hope and vision for my online Gallery is to connect with each prospective buyer, allowing for interchange and sharing around your individual art needs, as would occur in a gallery or exhibition.
It is an honour to have my artwork integrated into your living or work space and I am available to you to ensure the acquisitions of my works is a gratifying and pleasurable experience.
1. How to Buy
To purchase an artwork, please click the Enquiry, call or email me directly. My current payment option is via direct bank transfers (electronic funds transfer).
I can contact you to organise payment via phone or email, and will send email invoices and receipts for your payments.
2. Refunds and Returns Policy
In the case of phone and internet orders only, if the painting does not match the digital image, please advise us as soon you receive the artwork, within 7 days.  I will confirm arrangements for the return of the painting and refund. The painting is to be returned in original condition and undamaged, and the expense for the return is the responsibility of the customer.
3. Holds and Reserves
If you are not completely sure you want an artwork, you may put a hold on an artwork for a period of two days, to have time to consider your choice. If I receives another offer to buy the artwork during that time, I will contact you to make a decision. Exhibition items are exempt prior and during opening night.
4. Guarantee
Should the artwork you purchase not meet your expected standard, you may return it to me within 21 days for a full refund or exchange for another artwork (whichever you prefer), and pay only the return freight.
5. Shipping
5a. Within Australia
Interstate orders are sent by TNT Road Express, door-to-door delivery, fully insured and including a TNT tracking number. Delivery time is 5-7 business days.  We will quote based on dimensions and location.
Due to the high textured nature of my paintings they are required to be sent stretched.
5b.International
International orders are shipped via FedEx, door-to-door delivery, fully insured and including a FedEx tracking number.  Delivery time is 5-7 business days.
Due to the high textured nature of my paintings they are required to be sent stretched.
Please note:  I cannot deliver to Post Office Box addresses.
If you have a shipping address outside Australia, import duties and taxes may apply.
Saretta Art & Design covers the full insurance for the art work in transit.
Professional art freight, International Art Services may be required for delivery of larger items.
6. Authenticity
When you purchase a Saretta Artwork each piece is supplied with a Certificate of Provenance including the artwork story/details, my biography and signature.
7. Lay-by
I offer a Lay-by service, with standard terms of 3 months to pay and 20% initial deposit. Extended terms may be arranged if necessary by written agreement. If you decide to cancel a lay-by agreement, Saretta Art & Design Gallery will charge a termination fee of 20% to cover storage and administration costs.
8. Gift Vouchers
I offer gift vouchers for purchase. All vouchers are non-redeemable for cash and are valid for 12 months from the date of purchase.
9. Wedding Registry
I are able to set up a wedding registry and receive payments from friends and family. You may like to select a painting, and include an image and the background story with your invitation.  Alternatively, you can choose a painting after your wedding.
10. Valuations
If you previously purchased an Aboriginal art work from Saretta Art & Design and require an estimate of its current market value, please contact me with your name, and details and image of the painting. If you require a valuation for insurance or sales purposes of other Aboriginal art works, I recommend contacting a licensed art valuer. I can provide contact details of a licensed art valuer, if required.
11. Replacement Documentation
Replacement authenticity certificates can be arrange through contact enquires. Please state the name, number and date of the artwork purchased. An image of the work may also be required at time of application.
A $25 administration and postal fee will be change
12. Commissions
If you would like a particular artwork please take the opportunity to browse through the commission link to view prior works on the webstie. Should you wish to discuss your art requirements further please contact me via the website contact or mobile. I will endeavor to answer your enquiry the same day.
13. ReSale Royalty
All Australian artworks valued over AUD $1000 that have changed hands twice since 8 June 2010 are subject to a Re-Sale Royalty of 5%. This amount must be charged at purchase and paid to CAL, the body authorised by the Australian Government to collect royalties on behalf of artists and their heirs.
http://www.resaleroyalty.org.au/
14. GST on Exported Artworks
Any traveller taking an artwork valued at more than AUD $300 out of Australia as accompanied luggage, and within 30 days of purchase, is entitled to reclaim the GST portion of their purchase at the TRS office at the airport of departure. Please request a Tourist Refund Scheme brochure for more information or visit the: Tourist Refund Scheme page.
Artworks that are exported are GST free, if they are sent from Australia within 60 days of the first of the following two events – either the supplier receives any payment for the goods, or the supplier issues an invoice for the goods. In the case of goods paid for by instalments, the payment referred to is any part of the final instalment and the invoice referred to is the invoice for the final instalment. The rate of GST is 10%, so to make the calculation for GST paid, divide the total price by 11.
15. Artwork Delivery and Hanging
For Newcastle and Sydney customers, if a painting is too large for you to collect, we may be able to deliver the artwork for you, or recommend a private art delivery service that can do so. We cannot hang artworks, though we can recommend private services that offer that service.
16. Currency of Prices Quoted
All artwork prices are quoted in Australian dollars.
17. Are artworks sold stretch or framed?
Due to the high textured nature of my paintings they are sold stretched.
All canvases are ready to hand and finished to a high level, however, if framing is required than I recommend you contact a professional framer in your area.
I am able to recommend a framer for the Newcastle and Hunter district.
18. Specific Questions?
Send you enquiry through using contacts on this site. You can ask any specific questions you may have and I will endeavor to respond the same day, via return email.